Shipping & Returns
Returns Policy
1. Melco Embroidery Equipment: Returns on Embroidery Equipment will be accepted only if the Product is found to be defective and a reasonable replacement of or repair of Product does not meet the specification. If a return is requested on Melco Embroidery Equipment that is found to meet the specification, a 15% re-stocking fee will be assessed, and Buyer will be responsible for packaging of Melco Embroidery Equipment and subsequent shipping of said Product back to Melco’s delivery location. The payment of the return to Buyer will happen within 10 business days of receipt and confirmation of the condition of Product at Melco’s delivery location.
2. Parts and Accessories return or replacement requests must occur within 30 days of the shipping date. All Parts and Accessories require a Return Authorization from Melco. Returns must be new and unused, and still in the original packaging. Parts and Accessories returns are subject to a 15% re-stock fee.
3. All Other Products(excludes Parts and Accessories). The Return of other Products (Printers, Dryers, Heat Presses, etc.) is not authorized unless the Product is damaged upon delivery or found to not meet the Product specification.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
PLEASE NOTE: There is a 15% restocking fee for any items returned not to Melco’s error.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.